Job description
Job Requirements:
You will support the development and implementation of communications and service excellence plans to demonstrate the client's sustainability efforts and enhanced service delivery.
- Experience in public and online communications, service quality or related fields.
- Good understanding of social media communications and trends.
- Results-oriented, self-motivated and able to work with minimum supervision.
- Adaptable and enjoys engaging different stakeholders.
- Strong project management and interpersonal skills.
You will support the development and implementation of communications and service excellence plans to demonstrate the client's sustainability efforts and enhanced service delivery.
- Work with the corporate communications team on initiatives to develop online content such as social media posts and website articles in support of the Energy Story and other energy-related projects.
- Manage vendors on weekly content planning and development for social media platforms (e.g. Facebook, Instagram and LinkedIn) and corporate website.
- Assist with the updating of corporate website content and other communications channels such as internal email communications.
- Support the customer experience team in promoting a service excellence culture through change management activities and organising training sessions.
- Assist in contact centre management to handle public enquiries and improvement of service delivery processes.