Customer Service Agent - Service Centre

About the job

Salaries & Benefits:

• Up to $3,500.00 per month

Roles & Responsibilities:

• Primarily attend to insurance product, enquires and related transactions via walk ins.
• Walk-in enquiries can be from our client's representatives (Agents and associates), Policyholders, Bank Channel Sales Representatives and Bancassurance Customers.
• Ensure a good follow-through of each customer’s service request right up to its completion.
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Administer backroom operational duties related to insurance premium transactions.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist on enquiries pertaining to Life Insurance and Claims and other incidental matters 
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints. 
• Work with the team to meet the stipulated service levels.
• Will be rotated amongst the different services within the Service Centre.
• To assist with PA (personal accident) claims processing when manning the claims enquiries counters.

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners is an equal-opportunity employer. Qualified applicants will be considered without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Consultant Name : Glendon Toh
EA Registration Number: R1982182
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)