Customer Service Officer (Conversion)

Posted 27 February 2022
ContactCGP Personnel HR

Job description

- Handle inbound calls/ emails from public and manage enquiries with respect to each domain.
- Demonstrate required skills/ knowledge in delivering service.
- Achieved set and maintained a consistent and reliable performance.
- Able to work independently and co-operate with team members.
- Adapt to changes with positive attitude.
- Ability to communicate clearly, concisely, and effectively in both verbal and written communication. • Good customer handling skills. • Punctual and adhere to work schedules. • Deal competently with customer complaints and take all possible action to resolve problems in a professional and customer-focused manner so to achieve customers’ full satisfaction. • Highlight opportunities and suggest solutions to improve work procedures, technology, and service.