Fraud Specialist

Posted 16 February 2023
Salary $2,550.00 per month
Job type Temp
ContactEdward Liau

Job description

•    Perform analysis on customer profile, service applications and usages to identify suspicious transactions and high-risk calls patterns.
•    Analyse data to identify patterns that indicate potentially fraudulent activity. 
•    Contact customers for authentication and highlighting of charges, etc.
•    Provide accurate product information to customers during verification.
•    Liaise with internal departments on customer's requests and/or disputes.
•    Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires.
•    Conduct interviews for fraud investigation purposes.
•    Responsible for suspending and resuming services
•    Generate letters and Interim Bills.
•    Attend to queries from internal staff
•    Liaise with external units and roaming partners.
•    Perform Basis administrative work and follow up on ad-hoc system extractions
•    Prepare Internal Memorandum.
•    Prepare PowerPoint slides for presentation on fraud cases.
•    Prepare daily / monthly routine statistics/reporting