Job description
• Perform analysis on customer profile, service applications and usages to identify suspicious transactions and high-risk calls patterns.
• Analyse data to identify patterns that indicate potentially fraudulent activity.
• Contact customers for authentication and highlighting of charges, etc.
• Provide accurate product information to customers during verification.
• Liaise with internal departments on customer's requests and/or disputes.
• Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires.
• Conduct interviews for fraud investigation purposes.
• Responsible for suspending and resuming services
• Generate letters and Interim Bills.
• Attend to queries from internal staff
• Liaise with external units and roaming partners.
• Perform Basis administrative work and follow up on ad-hoc system extractions
• Prepare Internal Memorandum.
• Prepare PowerPoint slides for presentation on fraud cases.
• Prepare daily / monthly routine statistics/reporting
• Analyse data to identify patterns that indicate potentially fraudulent activity.
• Contact customers for authentication and highlighting of charges, etc.
• Provide accurate product information to customers during verification.
• Liaise with internal departments on customer's requests and/or disputes.
• Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires.
• Conduct interviews for fraud investigation purposes.
• Responsible for suspending and resuming services
• Generate letters and Interim Bills.
• Attend to queries from internal staff
• Liaise with external units and roaming partners.
• Perform Basis administrative work and follow up on ad-hoc system extractions
• Prepare Internal Memorandum.
• Prepare PowerPoint slides for presentation on fraud cases.
• Prepare daily / monthly routine statistics/reporting
