Levy Admin (Covid Waiver Team), WPD

Posted 13 March 2023
Salary $1,800.00 per month
Job type Temp
ContactKelvin Liew

Job description

  • Basic Microsoft Office skills e.g. Excel and Word
  • Meticulous and diligent
  • Proactive
  • Respond to emails, inbound, outbound calls in a swift and professional manner
  • Possess excellent interpersonal and communication skills and customer service skills
  • Undaunted by having to process a significant volume of data

Job Description:
The primary job function of the officer is to assist in requesting for supporting information from employers on their COVID19 Protocol 2 applications. This includes checking of information and data entry. Depending on manpower needs, the officer may be re-deployed to assist with other duties such as case management of customer enquiries, which requires identifying urgent cases and assigning them to relevant officers. The officer will also help in other administrative tasks as needed.

Key Responsibilities:
- Coordinate with Employers on Covid19 levy waiver applications
- Sending routine emails and calling employers for follow up actions
- Data maintenance
- Case management. Regularly and systematically identify high priority CRM cases to be addressed, and assigning cases to the relevant portfolio officers 
- Other adhoc duties / administrative tasks as and when required