Temp Executive, Customer Operations (Common Processing), WPD

Posted 08 March 2023
Salary $1,800.00 per month
Job type Temp
ContactKelvin Liew

Job description

  • Possess positive work attitude
  • Possess good communication (verbal & written) and customer service skills
  • Must be computer literate and know MS Office
  • Able to work with minimum supervision
  • Experience in customer service, admin or data entry is preferred

Job Description:
  • Handle enquiries (calls and emails) from the employers and MWs, including CRM escalations from MOMCC
  • Updating of female MWs’ 6ME results and related enquiries
  • Assist to e-route FormSG and cases to relevant team
  • To perform ad-hoc duties including data-entry task, generation of standard outcome letters and issue outcome to customers
  • Handling of returned mails for letters sent out by CPG team
  • To read and route all incoming faxes/ mails to the respective Processing Officers/Sections for their follow-up