Temporary, Patient Service Associate (Call-Centre)

Posted 09 September 2023
Salary GCE 'N'/'O' Level - $8.00 per hour; GCE 'A' Level - $8.00 per hour Diploma - $9.00 per hour; Degree - $14.00 per hour
Job type Temp
DisciplineHealthcare & Pharmaceuticals
ContactJacintha Cheong

Job description

  • Responds to callers in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution when possible.
  • When first call resolution is not possible, escalate the matter to a supervisor for assistance and advice.
  • In the event that the escalated party is outside the call centre, take note of the timelines and ensure follow-up in a timely manner.
  • Attends to assigned emails and faxes in a timely and accurate manner by providing complete information in a clear and comprehensive manner.
  • Handle and resolve complaints whenever possible. Should there be a need to escalate complaints, to do so in a timely manner by providing all the facts and findings to the supervisor/colleagues in other departments