Programme Operations Executive / Manager

About the job

Headcount Needed: 1 pax

Salaries & Benefits:

• Up to $17.00 per hour
• Comprehensive insurance coverage
• Issued e-Medical Card upon 3 months of service
• Tele-consult available upon 3 months of service

 
Roles & Responsibilities:
 

• Manage and resolve escalated enquiries from programme participants and clinical partners regarding application processes, rewards, and other programme-related matters.
• Support recruitment initiatives through coordination of corporate roadshows and vendor management, while facilitating effective participant onboarding and engagement.
• Provide first-line support for the digital platform and troubleshooting assistance to users.
• Serve as the liaison between the programme and partners, effectively triaging and routing programme-related enquiries to appropriate stakeholders.
• Monitor and validate programme deliverables, including participants’ rewards communication to ensure operational efficiency.
• Monitor and document programme feedback for continuous improvement.

Key Requirements:

• Diploma or Bachelor's degree in Public Health, Business Administration, Health Sciences, Marketing, Communications, or related field.
• Minimum 2 years of experience in project coordination and/or customer service.
• Strong oral and written communication skills with excellent customer service orientation.
• Demonstrated ability to manage logistics, timelines, and vendor relationships independently.
• Proficiency with troubleshooting capabilities and comfort in providing first-line technical support.
• Good digital literacy and an aptitude in learning new technologies
• Strong competency in Microsoft Office applications, particularly Excel.
• Ability to work both independently and collaboratively in a team environment.
• Previous experience in healthcare programme operations and engagement with partners is an advantage.
• Familiarity with health applications, wearable devices, or digital onboarding processes is an advantage.

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners is an equal-opportunity employer. Qualified applicants will be considered without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Consultant Name : Gabriel Tang
EA Registration Number: R2197120
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

Job ID: #7211