Assistant Manager (Service Excellence)

About the job

Headcount Needed: 1 pax (Full Time)

Salaries and Benefits:

• $18.50 per hour
• Comprehensive insurance coverage
• Issued e-Medical Card upon 3 months of service
• Tele-consult available upon 3 months of service

Roles & Responsibilities:

• Handle enquiries and assess appeals from citizens regarding government schemes, ensuring fair and thorough evaluation of each case 
• Liaise with various public agencies to gather necessary information, coordinate responses, and address citizens’ needs effectively 
• Collaborate with team members to identify opportunities for process improvements and system enhancements that improve service delivery 
• Manage complex cases requiring detailed analysis and coordination across multiple stakeholders 
• Work on projects involving a new CRM system and AI, with a focus on data analysis and retrieval-augmented generation (RAG) implementation 
• Conduct data analytics on quality service management queries from the public – Other administrative tasks as required
   

• Relevant experience in case management, customer service, or public sector administration with focus on citizen engagement and appeals processing 
• Experience in liaising with public agencies and managing multi-stakeholder coordination 
• Have experience in process improvement initiatives and system enhancement projects 
• Communicates effectively, both in writing and speaking 
• Works independently and manages priorities effectively 
• Adaptable and resourceful in handling different tasks and challenges 
• Analytical mindset with attention to detail 
• Shows proactive approach to problem-solving with eagerness to learn and apply new skills 
• Basic Python programming skills (minimum requirement) 
• Some experience with regular expressions for text cleaning, pattern matching, and data extraction from unstructured text 
• Some experience in reporting metrics, generating performance reports, or presenting data insights to stakeholders

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners is an equal-opportunity employer. Qualified applicants will be considered without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
 

Go Ai Wei
EA Registration Number: R1440661
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

Job ID: #9968