Call Support Executive

• Up to $2,760.00 per month
• Comprehensive insurance coverage
• Issued e-Medical Card upon 3 months of service
• Tele-consult available upon 3 months of service

Roles & Responsibilities:

• Manage inbound and outbound calls related to road pricing services
• Assist customers with account registration, updates, and payment processing
• Address toll charges, violations, and general service inquiries
• Provide basic troubleshooting support for road pricing devices
• Accurately log customer interactions in the system
• Escalate complex or technical issues to relevant teams
• Ensure compliance with company policies and service level standards

Key Requirements:

• Diploma or Bachelor’s degree in Business Administration, Customer Service, or related field
• 1–3 years of experience in call center or customer service roles
• Experience in transportation or toll systems is an advantage
• Strong communication and customer service skills
• Problem-solving and conflict resolution abilities
• Basic technical troubleshooting knowledge
• Proficiency in CRM systems and MS Office
• Ability to work in shifts and meet performance KPIs

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners (EA Licence Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class
 

Go Ai Wei
EA Registration Number: R1440661
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)