Job Requirements:

A Diploma in Information Technologies or Engineering would be preferred
Candidates with other qualifications but relevant working experience will be considered
Possess effective telecommunication & strong customer service skills
Proficient in Microsoft Office, especially Word, Excel and PowerPoint
Meticulous with good verbal and written communication skills
Strong passion for continuous learning and improvement
Able to work independently in a fast-paced environment and a team player
Experience in customer service or call centre will be an added advantage

Job Descriptions:

Assist in any activities to transit to the NexGen ERP system
Take calls and written feedback from general public and assist them on ERP related enquiries
Attend to queries from internal and external stakeholders such as government agencies on ERP related enquiries
Keep abreast of latest ERP policies and procedures to provide accurate information to public
To resolve customer's queries effectively and promptly
Required to work as a team to ensure that the team KPIs are met
Perform any other tasks assigned by Reporting Officer