Call Support Executive

Posted 26 April 2023
Salary $2,000.00 per month
Job type Temp
Discipline Government
ContactIan Tham

Job description

Job Requirements:
  • A Diploma in Information Technologies or Engineering would be preferred
  • Candidates with other qualifications but relevant working experience will be considered
  • Possess effective telecommunication & strong customer service skills
  • Proficient in Microsoft Office, especially Word, Excel and PowerPoint
  • Meticulous with good verbal and written communication skills
  • Strong passion for continuous learning and improvement
  • Able to work independently in a fast-paced environment and a team player
  • Experience in customer service or call centre will be an added advantage
Job Descriptions:
  • Assist in any activities to transit to the NexGen ERP system
  • Take calls and written feedback from general public and assist them on ERP related enquiries
  • Attend to queries from internal and external stakeholders such as government agencies on ERP related enquiries
  • Keep abreast of latest ERP policies and procedures to provide accurate information to public
  • To resolve customer's queries effectively and promptly
  • Required to work as a team to ensure that the team KPIs are met
  • Perform any other tasks assigned by Reporting Officer