Case Management Officer

• Up to $20.77 per hour
• Comprehensive insurance coverage
• Issued e-Medical Card upon 3 months of service
• Tele-consult available upon 3 months of service

Roles & Responsibilities:

To provide administrative support to the Professional Conduct & Professional Standards Division in the following areas:

• Create case files upon receipt of new complaints and update the necessary excel databases as case progresses
• Manage the mailbox receiving emails sent out by case officers (on average 80 emails each day) and assist to sort the emails to the respective cases according to case reference number indicated in the subject header
• Identify the stage of the complaint the email pertains to and e-file the emails for the respective cases
• Support case officers by tracking timelines, emailing responses to recipients and organising documents received in respect of the complaint
• Draft various letters (according to template format given) for different stages of complaint
• Liaise with vendors on office maintenance matters
• Assist the team with ad hoc assignments / projects

Key Requirements:

• Diploma or Degree in any discipline
• Strong organisational and time management skills
• Good written communication skills
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Able to manage high volumes of emails and documentation daily
• Comfortable working in a fast-paced environment under tight timelines
• Detail-oriented and able to handle sensitive and confidential information professionally

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners is an equal-opportunity employer. Qualified applicants will be considered without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Consultant Name: Go Ai Wei
EA Registration Number: R1440661
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

Job ID: #8398