Customer Service Officer (Call Team)

About the job

Headcount Needed: 41 pax (Full Time)

Salary:

• $12.00 per hour

Roles & Responsibilities:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customer’s needs, researching any existing issue to provide strategic solutions that will best address customer’s needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the Client.

• Minimum GCE ‘O’ Level or Higher NITEC with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment
• Processes good customer handling skills with a positive mindset
• A team player who is able to adapt in fast-paced enviornment
• Strong time management skills and motivation to exceed expectations
• Proficient in Microsoft Office applications with excellent keyboard skills
• Comfortable working with computers and multiple systems

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners is an equal-opportunity employer. Qualified applicants will be considered without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
 

Bryan Lee
EA Registration Number: R23112408
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

Job ID: #8123