Engagement & Operations Support Officer

About the job

Company Background:
Our Client is responsible for fostering a caring, cohesive, and vibrant society through the development of culture, community, and youth initiatives. Committed to strengthening social cohesion and national identity, our Client oversees policies and programmes that support the arts, heritage, sports, volunteerism, philanthropy, and youth development. Working closely with community partners, government agencies, and stakeholders, our Client strives to empower individuals, strengthen communities, and enrich the lives of Singaporeans.

Salaries & Benefits:

• Up to $4,960.00 per month
• Comprehensive insurance coverage
• Issued e-Medical Card upon 3 months of service
• Tele-consult available upon 3 months of service

Roles & Responsibilities:

• Drive awareness and participation in Culture Pass among cultural partners and the public.
• Support targeted engagement plans for arts, heritage, and cultural partners ranging from major institutions to grassroots groups.
• Support outreach strategies for specific demographics (youths, families, seniors, digitally less engaged communities) based on their needs and preferences.
• Lead offline outreach including roadshows, pop-ups, and partnerships with grassroots networks.
• Coordinate with internal departments and external partners for seamless service delivery.

• Identify and cultivate strategic partnerships with cultural institutions, brands, and community organisations to amplify Culture Pass reach.
• Conceptualise, plan, and execute conversion-focused events including on-ground activations and community activities.
• Manage event logistics and optimise experiences to maximise sign-up rates.
• Manage and support operations of roadshows and events including liaising with partners and stakeholders, volunteers and ambassadors.

• Support call centre and helpdesk operations ensuring prompt response and escalation.
• Develop helpdesk protocols, scripts, and quality assurance measures.
• Maintain high customer service standards across all touchpoints.
• Draft responses to citizen enquiries and implement feedback mechanisms.
• Monitor KPIs and implement continuous improvements.

• Identify operational risks and develop mitigation strategies.
• Support with the development of SOPs and maintain proper documentation for audits.
• Provide secretariat support including meeting coordination and record-keeping.
• Perform administrative tasks when assigned.

Key Requirements:

• Interest in Arts Management, Communications, Public Policy, or a related field.
• Experience in project management, administrative support, or programme coordination is preferred.
• Strong organisational skills with meticulous attention to detail and accuracy.
• Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders in a professional and collaborative manner.
• Strong collaborative approach with the ability to work effectively within cross-functional teams and contribute to a positive working environment.
• Proficiency in Microsoft Office Suite and experience with digital communication platforms.
• Adaptability and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Stakeholder engagement and relationship-building skills.

Interested candidates may apply directly with an updated resume. Only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purposes only.
 
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Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Consultant Name: Sharica Tan
EA Registration Number: R23113276
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

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JO ID: #10284