Management Executive Officer (CCFA)

About the job

Company Background:

Salary & Benefits:

• $3,340.00 per month
• Comprehensive insurance coverage
• Issued e-Medical Card upon 3 months of service
• Tele-consult available upon 3 months of service

Roles & Responsibilities:

• Assess applications based on the scheme’s eligibility criteria and determine eligibility for financial assistance, including recommending the amount and duration of assistance where applicable.
• Process online applications through relevant systems.
• Manage appeals from unsuccessful applicants and attend to queries from applicants, members of the public, service providers, social workers and other relevant stakeholders.

• Work closely with internal and external stakeholders to facilitate the assessment and administration of assistance schemes.

• Provide administrative support to the team, including triaging emails, appeals and enquiries received through shared mailboxes.
• Provide administrative support for assistance schemes and related programmes.
• Verify information in case files.
• Collate data and prepare reports and findings in Microsoft PowerPoint and Excel.
• Perform other administrative duties and ad-hoc tasks as assigned by management.

• Able to understand and apply guidelines, workflows and Standard Operating Procedures (SOPs) when processing applications.
• Familiar with and able to use IT systems and processes confidently.
• Good knowledge of Microsoft Word and Excel.
• Strong attention to detail.
• Diligent and able to multitask in a fast-paced work environment.
• Good time management and problem-solving skills.
• Good interpersonal and communication skills to communicate effectively with clients, stakeholders and relevant parties.
• Able to work independently as well as collaboratively in a team to deliver prompt and quality service.