Management Support / Executive Officer (CXD)

Specialisations
Government & Statutory Board
Job Type
Temp
Location
Central - Singapore
Published
Posted 20 minutes ago

CGP Personnel

About the job

Company Background:

Our Client is a Singapore Government ministry responsible for developing and implementing policies, programmes, and services that strengthen families, support vulnerable individuals, and foster an inclusive and caring society. Working closely with community partners and other public sector agencies, our Client oversees initiatives in areas such as family development, social assistance, child and youth services, disability support, and community care. Committed to building a resilient and compassionate society, our Client offers meaningful career opportunities for individuals who are passionate about making a positive impact on the lives of Singaporeans.

Salary & Benefits:

Up to $3,160.00 per month
Comprehensive insurance coverage
Issued e-Medical Card upon 3 months of service
Tele-consult available upon 3 months of service

Roles & Responsibilities:

1. Support project lead in scaling up and implementing a mailbox management system to replace Outlook-based handling of public correspondence across multiple divisions.

Assist with mapping current and future workflows for various teams, including routing rules, handoffs, pain points, risks and requirements.
Support BPR by engaging divisions to identify process gaps and improve accountability, tracking, turnaround time and service consistency.
Coordinate project activities, trackers, milestones, feedback and follow-ups.
Arrange and facilitate discussions, workshops and meetings, including agendas, notes, decisions and action trackers.
Support UAT, data preparation, issue tracking, change management and post-launch monitoring.

2. Website & Digital Content Support

Coordinate website content reviews and updates with division webmasters.
Support migration, housekeeping and maintenance of our Client’s website and intranet content.
Track content update requests and follow up with content owners on outstanding actions.
Perform basic quality checks and maintain website governance records.

3. Support CXD routine operations and general administration

Coordinate service awards administration, operations and event logistics.
Explore or deploy AI-enabled features or tools can support triage, routing, summarisation, trend sensing and service quality monitoring
Support general operational and administrative duties across SEMC workstreams such as maintenance and oversee the QSM channels.

Key Requirements:

Degree in any discipline. Relevant fields such as communications, business, public administration, service management, data analytics, information systems or project management would be advantageous.
Candidate should be meticulous, structured, service-oriented and comfortable working with multiple stakeholders.
Candidate should have good facilitation, coordination and follow-up skills, with an interest in digital transformation, business process improvement, AI-enabled tools and public service delivery.

Interested candidates may apply directly with an updated resume. Only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purposes only.

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Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Consultant Name : Sharica Tan
EA Registration Number: R23113276
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

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Job ID: #10233