Programme Support

Posted 14 March 2023
Salary $13.00 per hour
Job type Temp
ContactKelvin Liew

Job description

Job Requirements:
  • Good command of English and Mandarin 
  • Good excel skills
  • Customer care work experience
  • Fresh graduate / with relevant work experience are welcome

Job Descriptions:
1. Monitor and track LumiHealth programme
  • Ensure proper documentation of supporting documents for following weekly reports
  • Ensure accuracy of reports and monitor on a regular cadence (weekly, monthly)
  • Access QuickSight dashboard to monitor enrolled, activated numbers
  • AppStore on download numbers – weekly reporting to Apple
  • Track customer feedback trends through customer satisfaction surveys
2. Content & Development
  • Transfer files/inputs between Box and Sharepoint
  • Simplify UI/EX for an enhanced customer experience
3. Product development
  • Summarise changes in App versions 
  • Seek internal stakeholder’s clearance/approval for release of latest app versions 
  • Keep external stakeholders informed of progress updates of app version releases
4. Internal stakeholder engagement
  • Coordinate internal stakeholders schedules for fortnightly meetings 
  • Book meeting venues
  • Work with internal and external stakeholders to schedule meetings with senior management when required.