Support Engineer

Specialisations
IT Contracting
Job Type
Temp
Location
Central - Singapore
Published
Posted 3 hours ago

CGP Personnel

About the job

Headcount Needed: 5 pax

Salary:

Up to $6,000.00 per month

Roles & Responsibilities:

We are seeking a proactive Level 1 Support Engineer to provide front-line assistance for operating systems (OS), middleware, and container platforms in a dynamic IT infrastructure environment. As the first point of contact, you will be responsible for troubleshooting and resolving basic technical issues, escalating more complex problems to higher-level support teams when necessary. This role requires a solid understanding of OS-level support, middleware technologies, and containerization, alongside strong problem-solving abilities and a commitment to providing timely resolutions to incidents.

Incident Resolution: Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.
System Monitoring and Maintenance: Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.
Basic Troubleshooting and Diagnosis: Use your knowledge to troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.
Log Collection and Analysis: Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.
Collaboration and Escalation: Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.

Key Requirements:

Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.
Familiarity with containerization platforms (e.g., Docker, Kubernetes).
Knowledge of monitoring and alerting tools for proactive system oversight.
Understanding of basic networking concepts and how they relate to system performance and connectivity.
Communication Skills: Strong verbal and written communication abilities. Capable of documenting issues, solutions, and instructions in a clear, concise manner for both technical and non-technical audiences.
Customer-Oriented Mindset: Ability to deliver exceptional customer service and maintain professionalism in all interactions, ensuring a positive experience for end users.
Multitasking & Time Management: Comfortable working in a fast-paced environment, managing multiple priorities and ensuring that service requests are addressed efficiently and in a timely manner.
Attention to Detail: A high level of attention to detail when working with system configurations, logs, and troubleshooting to prevent potential issues and ensure quality service.

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Know someone who would be a great fit for this role? Refer them to us and get rewarded.

Cornerstone Global Partners (EA Licence Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class

Eugene Then
EA Registration Number: R22104742
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

Job ID: #7309