Customer Service Agent
CGP Personnel
About the job
Roles & Responsibilities:
You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
-Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
-Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
-Ensure effective and timely follow-up as promised to customers.
-Alert management of issues and concerns that require escalation for complete resolution.
-Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
-Work closely with stakeholders on the service request requirements.
-Deliver service requests within stipulated service standards.
-Undertake projects or other responsibilities as assigned.
Key Requirements:
-Preferably ’A’ Levels or Diploma holder with relevant working experience.
-Good interpersonal and communication skills.
-Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.
-Possess a pleasant and cheerful disposition.
-Meticulous and detailed-oriented.
-High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team.
If you believe you fit the requirements for the role, please click “Apply Now” or drop an email directly quoting the job title.
Glendon Toh
EA Registration Number: R1982182
Cornerstone Global Partners Pte Ltd (Licence Number: 19C9859)
Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purposes only.
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